Emmi Market Customer Support

Do you need help with an order? Here you will find key information regarding shipping, returns, damaged products, missing items, and in-store pickup.

Orders and shipping

To check an order, keep your order number and the email address used during the purchase handy. If the package has already been shipped, check the tracking link you received via email.

Returns

You can request a return within 14 days of receiving your order. Unless the products are damaged or the error is attributable to Emmi Market, return shipping costs are the customer's responsibility. Before sending a return, contact support, providing your order number and the items you wish to return.

Damaged product

Report any damage within 7 days of delivery. To allow us to quickly verify the issue, please send:

• order number;
• photo of the damaged product;
• photo of the outer packaging;
• photo of the shipping label.

After verification, support will assess the most suitable solution, such as a replacement, refund, or another agreed-upon solution.

Missing or incorrect item

If an item is missing or you received a different product than the one ordered, contact us providing your order number and attaching a photo of the products received and the packaging.

Frozen products

Products marked as Frozen are only available for in-store pickup and are not shipped via standard courier.

Cash on delivery

Payment by cash on delivery is only available for orders delivered within Italy, when the option is offered at checkout.

In-store pickup

When your order is ready for pickup, you will receive a confirmation. Please wait for this confirmation before coming to the store.

Contact

Email: info@emmimarket.com

For security reasons, never send passwords, PINs, or full payment card details via chat or email.