Shipping Information
SHIPPING INFORMATION
Delivery takes place within 2-15 working days; shipping costs are calculated during the order process.
Some of the shipping methods offered are "trackable" and can therefore be constantly followed through the various stages of shipment. However, this service is not available for all orders. You will have the option to choose the shipping method for your package directly on the purchase page.
Orders placed are normally shipped within 2-5 working days from the order date. Shipments within the EU can take 3-15 working days. Shipments to non-EU countries can take over 3 weeks. Orders shipped with a tracking number tend to arrive faster. As soon as the parcel is delivered to the courier, you will receive a tracking number that will provide you with details on the delivery status.
Shipping Costs and Times for Italy
Standard Shipping (2-6 working days):
- Orders €60.00 and over: Free
- Orders €50.00 - €59.99: €2.99
- Orders €40.00 - €49.99: €3.99
- Orders €30.00 - €39.99: €4.99
- Orders €20.00 - €29.99: €5.99
- Orders €10.00 - €19.99: €7.99
- Orders €0.00 - €9.99: €8.99
Consumer's Obligations
The Consumer is responsible for the shipping costs for returning received products, which must be shipped within fourteen days from the date on which they communicated their decision to withdraw from the contract (the deadline is met if the Consumer sends back the goods before the expiration of the fourteen-day period). The substantial integrity of the goods is an essential condition for exercising the Right of Withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts, perfectly functional and free from signs of wear or dirt.
The withdrawal period ends 14 days after receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must communicate to emmimarket.com their wish to withdraw from the contract by sending a registered letter with acknowledgment of receipt or a telegram, or any other explicit communication of the decision to withdraw, to the following address/number:
EMMI MARKET
VIA KENNEDY, 173
39055 - LAIVES - BZ
Disclaimer
- The main objective is to ensure that the order reaches its destination as soon as possible. However, customers and/or recipients assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
- No responsibility can be assumed for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of goods or for their replacement.
- In the event that you receive an incorrect, damaged, or non-conforming item, please contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
- In the event that you refuse an order, please contact us by phone or email to inform us. The refund for the order will only take place after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the outward and return shipping costs, amounting to €15.00.
- The Customer acknowledges that the collection of the Product is a precise obligation deriving from the purchase contract. In case of non-delivery due to the recipient's absence at the address specified in the order form, after two unsuccessful delivery attempts, the package will be placed in storage. If the Product is not collected within five working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 of the Civil Code.
- In the event of a return, the outward shipping costs will remain your responsibility. Only the amount of the goods will be refunded. Please do not return products without contacting us first.
Assistance and Packaging
In case of returns for assistance, to avoid inconvenience, the original packaging is necessary and recommended, but if it is not available, it must still be prepared in the same way. The packaging must have:
- Double rigid corrugated cardboard for the outside
- Well padded inside (so that the product is not in contact with the outer walls of the cardboard and remains firmly fixed inside, even if shaken vigorously)
This is to avoid any damage during transport movements, which, due to inadequate packaging, would not be covered by insurance.