Customer support
How can we help you?
Already placed an order?
Provide the order number and the email address used to make the purchase. If the service includes tracking, check the link in the shipping notification.
Damages, incorrect or missing items
Describe the problem and, if possible, attach photos of the products and the packaging. Keep the materials during the verification process. We will tell you how to proceed according to the returns and refunds policy.
Pickup and frozen products
Wait for confirmation that the order is ready. Products marked as frozen are available for pickup only and are not shipped via standard courier.
info@emmimarket.com · +39 0471 1893137
Customer service: 10:00–18:00.